A multinational consumer electronics company sought to enhance the skills of its Global Security Operations Center (GSOC) watch officers and managers, aiming to transition the team towards a more intelligence-driven approach. However, due to staffing constraints and busy shift schedules, the company faced challenges in delivering high-quality training. They needed a custom solution that was both engaging and flexible, allowing analysts to complete the training at their own pace while addressing specific organisational needs.

• Time Constraints: The client struggled to find time for training due to busy shift schedules and staffing limitations.
• Custom Requirements: The training needed to be tailored to the specific needs and objectives of the client’s GSOC team.
• Engagement and Practicality: The training had to provide actionable knowledge in an engaging format that employees could apply directly to their roles.

Sibylline began with an initial assessment, engaging in discussions with GSOC managers and security directors to understand the team’s current strengths and weaknesses, future goals, and preferred training formats. Leveraging our advanced training development capabilities, we designed a bespoke, self-paced training course for watch officers and managers. 

The training included:

• Final Q&A Session: A concluding face-to-face session with instructors, providing personalised advice and answering any remaining questions.
• Interactive Content: Complementary reading and video materials, interactive exercises, knowledge checks, and downloadable templates and tools.
• Comprehensive Curriculum: Topics covered research and analysis methodologies, threat and risk assessment techniques, writing skills, and leadership skills for managers.

The GSOC team showed high engagement with the course, motivated by its practical focus and the ability to see the immediate relevance of what they were learning. Senior personnel appreciated the flexibility of the self-paced format, allowing them to balance training with daily responsibilities. As a result, the GSOC team improved their efficiency and the quality of their output, successfully integrating the new techniques and best practices into their daily operations.

Sibylline’s tailored training program empowered the consumer electronics firm’s GSOC team to become more intelligence-driven and efficient. This case demonstrates the value of customised, flexible training solutions in upskilling security teams and enhancing their operational effectiveness.